Privacy Policy

Overview

At VetChip we believe that transparency is the key to trust.  We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it.

Here we describe the privacy practices for our devices, applications, software, websites, APIs, products, and services (the “Services”). You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

 Specifically, we will cover:

  • Information we collect

  • How we use information

  • How information is shared

  • Information security

  • Changes to this policy

  • Who we are and how to contact us

 

Information we collect

When you use our Services, we collect the following types of information that you provide to us:

 

Account information

Some information is required to create an account on our Services, such as your name, email address, password, and in some cases your mobile telephone number. This is the only information you have to provide to create an account with us.

Additional information

To help improve your experience or enable certain features of the Services, you may invite friends who have not yet joined by providing their email addresses, accessing social networking accounts, or using the contact list on your mobile device. We do not store your contact list and delete it after it is used for adding contacts as friends.  If you contact us or participate in a survey, contest, or promotion, we collect the information you submit such as your name, contact information, and message.

Payment and card information

If you have an active subscription service, you must provide certain information for identification and verification, such as your name, credit, debit or other card number, card expiration date, and CVV code. This information is encrypted and sent to your card network, which upon approval sends back to your device a token, which is a set of random digits for engaging in transactions without exposing your card number. For your convenience, we store the last four digits of your card number and your card issuer’s name and contact information. You can remove the token from your account using your account settings. We do not store your transaction history.

Geolocation information

The Services include features that use precise geolocation data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. You can always remove our access using the VetChip mobile application or mobile device settings. We may also derive your approximate location from your IP address.

Usage information

We collect data about the devices and computers you use to access the Services, including IP addresses, browser type, language, operating system, mobile device information (including device and application identifiers), location (depending on the permissions you have granted us), and cookie information.

 

Information we receive from third parties

If you choose to connect your account on our Services to your account on another service, we may receive information from the other service. For example, if you connect to Facebook or Google, we may receive information like your name, profile picture, age range, language, email address, and friend list.  You can stop sharing the information from the other service with us by removing our access to that other service.

 

How we use information

We use the information we collect for the following purposes:

 

Provide and maintain the services

Using the information we collect, we are able to deliver the Services to you. For example, we need to use your information to provide you with your animal’s dashboard tracking activity and other trends

Improve, personalise, and develop the services

We use the information we collect to improve and personalise the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and Services.

 

Communicate with you

We use your information when needed to send you Service notifications and respond to you when you contact us. We also use your information to promote new features or products that we think you would be interested in.

Promote safety and security

We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.  We use cookies and similar technologies for the purposes described above.

 

How information is shared

We never sell the personal information of our users. We do not share your personal information except in the limited circumstances described below:

 

When you agree or direct us to share

You may direct us to disclose your information to others, such as when you participate in a survey or competition. You may also direct us to share your information in other ways, for example, when you give a third-party application access to your account or give another party access to your animal’s information. Remember that their use of your information will be governed by their privacy policies and terms. You can revoke your consent to share with third-party applications or employee wellness programs using the VetChip mobile application.

 

For external processing

We transfer information to our corporate affiliates, service providers, and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research, and surveys.

 

For legal reasons or to prevent harm

We may preserve or disclose information about you to comply with a law, regulation, legal process, or government request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.

Please note: Our policy is to notify you of legal process seeking access to your information, such as search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period. Exceptions to our notice policy include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person.

 

We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about animal exercise and activity, to partners under agreement with us, or as part of the community benchmarking information we provide to users of our subscription services.

 

Information security

We use a combination of technical, administrative, and physical controls to maintain the security of your data, and we work hard at it. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however. If you have a security-related concern, please contact Customer Support – support@vetchip.com.au

 

Changes to this policy

We will notify you before we make material changes to this policy and give you an opportunity to review the revised policy before deciding if you would like to continue to use the Services.

 

How to contact us

If you have questions about this policy, or need help exercising your privacy rights, please contact us at:

 

VetChip

Suite 3, Level 12, 256 Adelaide Tce.

Perth WA 6000

AUSTRALIA

 

Or email:

info@vetchip.com.au